Frequently Asked Questions
About Us & Who We Treat
What age groups does Toowoomba Kids Physiotherapy treat?
We work with children of all ages, from newborns and infants through to toddlers, school-aged children and teenagers, tailoring every session to the child's stage of development.
What's the difference between a paediatric physiotherapist and a general physiotherapist?
A paediatric physiotherapist has specific experience working with children's developing bodies and conditions, and uses play-based, family-centred approaches suited to a child's age and interests, rather than standard adult treatment methods.
Do you treat babies as well as older children?
Yes. We regularly work with infants and toddlers on conditions such as head shape asymmetries, torticollis, neck rotation preferences and delays in movement skills like rolling, sitting and crawling.
Are your physiotherapists and exercise physiologists qualified?
Yes. Our physiotherapists and exercise physiologists are university-qualified professionals with experience in paediatric care. Our physiotherapists are registered with AHPRA, while our exercise physiologists are accredited by ESSA.
What is Toowoomba Kids Physiotherapy's relationship to Rothwell Physiotherapy?
Toowoomba Kids Physiotherapy is a satellite clinic of Rothwell Physiotherapy, bringing the same evidence-based, family-centred approach to families in the Toowoomba region.
Getting Started & Referrals
Do I need a referral to bring my child to physiotherapy?
In most cases, no. Physiotherapists are first-contact practitioners, so you can book an assessment directly. A referral may be needed if you're accessing certain funding pathways, such as a Medicare Chronic Disease Management plan.
How do I book an appointment for my child?
You can call our clinic directly on (07) 3204 2193 or email contact@toowoombakidsphysio.com.au to enquire about an assessment and arrange a time that suits your family.
What should I bring to my child's first appointment?
It's helpful to bring any relevant referrals, reports or scan results, your child's Medicare and private health/NDIS details if applicable, and comfortable clothing your child can move freely in.
What happens during my child's first physiotherapy assessment?
Our physiotherapist will talk with you about your concerns and your child's history, then carry out a play-based assessment of their movement, strength and development to guide a personalised plan.
Where is Toowoomba Kids Physiotherapy located?
We're located at Suite 5, 146 Mackenzie Street, East Toowoomba, within the Downs Specialist Centre — at the rear of the building in suites 5 and 6.
Funding: Medicare, NDIS & Private Health
Is paediatric physiotherapy covered by Medicare?
Physiotherapy isn't automatically covered by Medicare. If your GP assesses your child as eligible for a Chronic Disease Management plan, Medicare can subsidise a shared pool of up to five allied health visits per calendar year, and a gap fee usually applies.
Can I use NDIS funding for my child's physiotherapy?
Yes, physiotherapy is commonly funded under a child's NDIS plan, typically within the Capacity Building — Improved Daily Living category. Whether you can access this depends on your child's individual plan and how it's managed (self-managed, plan-managed or NDIA-managed) — check with your plan manager or our team.
Do I need a referral to use NDIS funding for physiotherapy?
Generally not. Once physiotherapy is included in your child's NDIS plan, you can engage a provider directly. It's worth confirming your specific plan requirements with your support coordinator or plan manager.
Can I claim physiotherapy through my private health insurance?
Many private health funds include a physiotherapy rebate as part of extras cover. The amount you can claim depends on your level of cover and provider, so it's best to check directly with your fund.
Do you provide reports for NDIS plan reviews?
Our physiotherapists and exercise physiologists can support NDIS reporting as part of your child's care. Speak with our team about timing so we can prepare any documentation ahead of a plan review. Our team is also able to prepare a report for your child to assist with an NDIS application.
Developmental Milestones & When to Seek Help
My baby isn't crawling yet. Should I be worried?
Babies reach movement milestones at different rates, and some skip crawling altogether without any issue. If your baby also seems very stiff or floppy, strongly favours one side, or isn't making progress with other movement skills, it's worth having them assessed.
At what age should my child be sitting, crawling or walking?
Most babies sit independently between 6 and 8 months, begin crawling between 7 and 10 months and take their first steps between 10–15 months, though there's a wide range of normal. If you have any concerns about your child's progress at any age, our team is happy to assess and reassure you either way.
My toddler is walking on their toes. Is that normal?
Toe walking is common in early walkers and often resolves on its own. If it continues past the toddler years or is affecting your child's balance or participation, an assessment can help identify the cause and whether treatment is needed.
My baby always turns their head to one side. Could this be torticollis?
A consistent head turn or tilt to one side can be a sign of torticollis, a tightness in the neck muscle that's very common in babies and generally responds well to early physiotherapy.
My baby has a flat spot on their head. Can physiotherapy help?
Yes, physiotherapy can help assess and manage head shape asymmetries such as plagiocephaly and brachycephaly, often alongside repositioning strategies and, where appropriate, referral to an orthotist for a correction helmet.
When should I get my child's movement or development assessed?
It's reasonable to seek an assessment any time you have a concern about your child's movement or development — you don't need to wait for a specific age or milestone to be missed. Early assessment can offer reassurance or allow support to start sooner if needed.
Conditions We Support
Can physiotherapy help with cerebral palsy or other neurological conditions?
Yes, our team has extensive experience supporting children with neurological conditions such as cerebral palsy, using individualised programs that may include specialised equipment like Therasuit, Theratogs or the Universal Exercise Unit.
Do you treat children with Down syndrome or other chromosomal conditions?
Yes, we work with children with chromosomal conditions including Down syndrome and Prader-Willi syndrome, developing goals collaboratively with families to support each child's development.
Can physiotherapy help with sports injuries in kids and teenagers?
Yes, we support young athletes recovering from sports injuries such as sprains, strains and overuse injuries, and can help build strength, agility and body awareness to reduce the risk of injury during growth spurts.
Can physiotherapy support musculoskeletal conditions such as Sever's and Osgood-Schlatter's?
Physiotherapy can assist with common growth-related musculoskeletal conditions by managing symptoms and supporting a safe return to activity.
Can physiotherapy help with scoliosis in children?
Physiotherapy can play a role in supporting children with scoliosis as part of a broader management plan, and our team can work alongside your child's specialist where needed.
What is Developmental Dysplasia of the Hip (DDH), and how is it treated?
DDH is a condition affecting how the hip joint develops in infancy. Management is guided by your child's specialist, and physiotherapy can support movement and strength as part of ongoing care.
Do you help children recover after orthopaedic surgery?
Yes, we support children through post-operative recovery, working alongside your child's orthopaedic specialist to guide safe, staged rehabilitation.
Hydrotherapy & Exercise Physiology
What is hydrotherapy and how can it help my child?
Hydrotherapy is therapy performed in a warm, purpose-built pool, using water's support and resistance to help build strength, movement and confidence — particularly useful for children recovering from injury or surgery, or managing conditions involving muscle tightness.
Does my child need to know how to swim to do hydrotherapy?
No, your child doesn't need to be able to swim to take part in hydrotherapy. Our therapists are experienced in working with children of all abilities in the water.
Does my child need to be toilet trained to do hydrotherapy?
No, your child does not need to be toilet trained to do hydrotherapy, as long as they are wearing a specific swim nappy.
Do I need to get in the pool with my child during hydrotherapy?
Generally, a parent isn't required in the pool during the session, though this may be needed in some circumstances depending on your child's needs.
What does an Exercise Physiologist do for children, and how is it different from physiotherapy?
Our Exercise Physiologists design and deliver structured exercise programs for children with chronic conditions, injuries or disabilities, often working in the clinic, gym, pool or outdoors, alongside the more hands-on assessment and treatment provided by physiotherapy.
Where do Exercise Physiology sessions take place?
Sessions can take place in our clinic, our fully equipped gym, our hydrotherapy pool, or outdoors at a local park with a bike trail and play equipment, depending on your child's goals.
Practical & Family-Focused
Will therapy be scary or upsetting for my child?
Our approach is play-based and child-led, so sessions are designed to feel fun and engaging rather than clinical, helping your child feel comfortable and motivated to take part.
Can I stay in the room with my child during their session?
Yes, we take a family-centred approach and actively involve parents and carers throughout the assessment and treatment process.
Will you communicate with my child's other healthcare providers?
Yes, we work collaboratively with families, educators and other healthcare professionals — including paediatricians, occupational therapists, speech pathologists and orthopaedic specialists — referring on where appropriate.
How often will my child need to attend physiotherapy?
This depends on your child's individual goals and condition. Your therapist will discuss a recommended plan with you after the initial assessment.